23,000 homes still not able to get TV signal

Workers at the Bilsdale site. Image: Arqiva.

An estimated 23,000 homes are still unable to receive a TV signal after the switch on of the temporary Bilsdale transmitter, engineers say.

The 80-metre mast was turned on yesterday and people are now being asked to retune their television sets.

A guide on how to do this can be found at bilsdalemast.co.uk

The new mast has not been able to reach all viewers affected by the fire which destroyed the previous Bilsdale mast with so-called “not-spot” areas, where TV services are still affected, due to be published today.

Arqiva, which operates the Bilsdale mast, estimated that 23,000 homes fall into this category.

The company has announced that eligible groups will have access to a freephone number and the option to book engineers to visit their homes.

Vouchers will be sent out to help households in the “not-spot” areas restore their TV services.

Specific groups of affected people are being prioritised at this stage, and local charities in North Yorkshire, Tees Valley and County Durham are helping Arqiva reach them.

The specific groups being prioritised are those over 65, the clinically vulnerable and other vulnerable people with carers.

For these groups, a freephone line is available for help – 0800 121 4828 – and engineers can be scheduled to visit the homes of people in those affected areas and in those groups.

In addition, people living in the “not-spot” areas where services are not restored by the switch on will receive a voucher.

Officials say the voucher can be redeemed in store and online, with more details yet to be announced

The value covers the cost of an alternative fix which can be chosen from a range of products which will provide ways to receive free to air TV, including a Roku stick device and an Amazon Fire TV Stick.

Letters will be sent out to homes on how to claim the vouchers.

An online form will also available for completion by those in the priority categories, and news and other updates are on the site.

Arqiva said further help and support will follow and will be announced in due course.

the company added that it was working closely with local authorities, housing associations and charities to track down those affected and to provide support and information.

Paul Donovan, Arqiva’s chief executive officer, said: “I want to pay tribute to the work and commitment of our teams working around the clock on the moor at Bilsdale to get this temporary mast finished quickly and safely.

“It is an important step in Project Restore to getting services back across the region, but there is much more work to be done.

“We remain absolutely committed to supporting the most vulnerable people affected by the loss of TV services, and today we are setting out our latest steps to do just that, working with our partners.”

1 Comment

  1. Richmond is OK since I’m now getting a very good signal strength from a good loft mounted aerial from Bilsdale. I’ve just been helping someone in Romanby where they are in the shadow of Sutton Bank and still can’t receive the Bilsdale signal. The strongest signal there is from the limited stations broadcast from the temporary transmitter at Sutton Bank.

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