Help for Heroes adapts after having to close Catterick Garrison’s Phoenix House

Phoenix House in Catterick Garrison.

Help for Heroes says it has adapted its services for physically and psychologically wounded veterans and serving personnel after having to temporarily close its recovery centre in Catterick Garrison.

Phoenix House has halted face-to-face contact with users following Government guidelines in the fight against coronavirus.

The military charity is now providing welfare assistance via phone, Skype and digital platforms.

Charity bosses say it is also working on innovative ways to maintain its support with plans for virtual sports, health and activity programmes.

It is interacting with its beneficiaries through its social media platforms and started adding content to its website this week to specifically help manage anxiety and adapt to this ‘new normal’.

As well as offering top tips on how to engage with the news it is also uploading videos from its team of qualified expert on breathing techniques and yoga for better sleep which will be able to be viewed at

David Walker, recovery manager north at Help for Heroes, said: “Whilst we are not a crisis service, we are supporting people in crisis and we appreciate that this is a time of national and global crisis.

“As such we are committed to supporting those who need us through this unprecedented time.”

The situation will be actively reviewed between now and June and face-to-face support will resume in line with Government advice.

David added: “Our psychological services are largely unaffected and being delivered right across our region as are welfare and clinical services.

“Accessing services is really quick and easy online or by phone and our response is incredibly fast. We have now made it even easier and quicker for new beneficiaries to reach the right sources of support.

“Issues such as anxiety and social isolation can feel overwhelming at times like this so it’s important to us that we do all we can to help.”