Helpline launched for patients and their relatives of Friarage and James Cook hospitals

The NHS trust which runs the Friarage and James Cook hospitals has launched a support line for patients who have received treatment at its hospitals during the COVID-19 pandemic.

The support line, which is also open to carers and relatives, is manned by staff and volunteers and is designed to provide emotional support as well as signposting for specialist or long term support.

Anyone receiving  care at The James Cook University Hospital in Middlesbrough, the Friarage Hospital in Northallerton or the trust’s community services can call the support line on 01642 282400.

The service is currently available on weekdays from 10am to 4pm.

Helen Smithies, assistant director of nursing at South Tees Hospitals NHS Foundation Trust, which runs the hospitals, said: “This is a worrying time for patients and their relatives, particularly with the current restrictions on visiting.

“We’d encourage relatives to keep in contact with individual wards to see how their loved one is progressing but in addition we wanted to provide a telephone number for more general worries and enquiries.

“At the moment this is available 10am to 4pm Monday to Friday, but we will look increase this if there is a need.

“No worry is too small and where we think someone else may be able to help a caller we will be able to give contact details of other organisations.”

For more information on the support line or hospital visiting go to