Lidl has urged customers to get in touch if they have problems with a proposed time limit on parking at their new Richmond store.
It emerged this week that the supermarket chain had applied for planning permission to install ANPR cameras in the store’s car park.
Motorists who stay longer than 90 minutes will face an enforcement notice demanding £90, reduced to £45 if paid withing 28 days.
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While some shoppers have commented on social media to say they support they proposal, others have been highly critical.
Several people said they have health problems which mean they may not be able to complete their shopping within 90 minutes.
But Lidl told Richmondshire Today it was happy to discuss specific issues with customers.
A spokesman said: “We can confirm that an application has been submitted for a car park management system to be installed at our Richmond store.
“The system will help to ensure that Lidl customers take priority, by managing the availability of car parking spaces and helping to prevent misuse.
“Once in place, the system will allow for up to 90 minutes of parking.
“We also encourage any customers who have special requirements and may have difficulty with parking restrictions, to get in touch via our customer service hotline, so that the team can explore possible longer term solutions.”
This Lidl customer service number is 0800 977 7766.
A similar system to the one proposed by Lidl was in place when Co-op had the store.
The limit was initially set at two hours’ free parking although it later increased to three following complaints.
The cameras where then removed and parking wardens were used instead.
A number of motorists complained to the supermarket after being issued with fines for overstaying the limit.