Lifeline services advertised on Richmondshire bin wagons

Pauline is pictured with her warden, Janet Martin – the stars of the new Lifeline campaign.

A service that provides emergency support to hundreds of people across Richmondshire has become the latest campaign to hit the sides of the district’s refuse trucks.

And the advert stars one of the service’s users and the warden that looks after her area.

82-year-old Pauline Hustwick has been a member of the ‘Lifeline’ service for the past 16 years, describing it as her ‘lifesaver’ – with Janet Martin as one of the mobile wardens supporting her.

This story continues after the adverts:


“I couldn’t live here on my own without this service,” she said. “It is literally my lifesaver. It gives me security – I know that I can get help within minutes by just the press of my lifeline button.

“I would recommend everyone to sign up so am delighted to be promoting the scheme through this advertising campaign.”

Lifeline provides people with a unit which connects them via their telephone network to a call centre. Customers can summon help at any time by pressing either of the alarm trigger buttons supplied with the unit – one of which they can wear.

The call centre operators will talk to the caller, giving them reassurance and summon further help if required.

That help ranges from verbal reassurance to contacting a friend, neighbour, relative, mobile warden or the medical and emergency services.

“This service provides reassurance, emergency support and peace of mind to its users – 24 hours a day, 365 days a year,” said Councillor Ian Threlfall, Housing Spokesperson for the Council.

“It allows people to remain independent and living at home knowing help is only the press of a button away. It is an integral part of our sheltered housing schemes – but is available to everyone who requires extra support.”

There is a charge for the lifeline service – however financial help is available.

For more information call 01748 901147.