Staff wanted at Wensleydale holiday park

Food & Beverage manager – Salary £30-35k plus bonus

Working on a 5-star Holiday Home & Lodge Park, you will be responsible for managing the 110-cover Bar and Bistro, ensuring our guests receive 5-star service and standards throughout their stay. The successful candidate will be able to plan and manage all Food and Beverage orders, team and finances. Your responsibilities will include:

Customer Service

* Maintaining a professional manner, ensuring our customers receive excellent service at all times

* Regular service training with your team, to ensure standards remain high and waste is kept to a minimum

* Maintaining a proactive attitude in promoting the park to all visitors and guests, including future business

* Helping your team build knowledge of what is available on the park and the surrounding area, to assist holiday makers enjoy their stay

* Maximise sales and profit through optimum customer satisfaction levels

* Dealing with any customer complaints in a professional and understanding manor, using initiative to resolve situations at the time and exceed satisfaction levels

* Generating, organising and running promotions/low key events for peak times, such as Halloween, Valentine’s Day, themed events etc.


* Delivering the targeted GP% for food and drinks

* Regularly examining the P&L accounts for your department, ensuring invoices are accurately allocated, in conjunction with the Purchase Order system

* Monitoring stock control, ensuring sales are not hindered by lack of stock and GP’s are met by portion/measure control

* Completing the daily banking, ensuring the takings reports match the cash and card payments taken

* Maximising sales, working with your fellow management team to encourage holiday makers to visit the Bar & Bistro Management Duties

* Being involved operationally, serving food and drink, when necessary

* Having the availability to design, alter and create a menu aimed at our customer base

* Producing team rotas and shift rolls, ensuring the Bar/Bistro and Kitchen have the adequate team to cope with demand, whilst upholding wage budgets

* Complying with all Health & Safety and Food Hygiene regulations and using our company system PRIME Safety to log data relating to this

* Ensuring company, and legal, policies and procedures are enforced, and your team are informed of these policies

* Administration duties, including daily/weekly tasks required for the accounts department at Head Office

* The upkeep of the Bar/Bistro and Kitchen, including line cleans, deep cleans, stock rotation, cellar organising etc.

* Ordering stock and ensuring it is delivered in good and at an appropriate time

* Motivating and managing your team, ensuring they understand their role within the business and have the necessary tools to perform to the highest standards

* Performing regular service training with all your team, ensuring 5-star standards are delivered consistently

* Working with the Head Chef to ensure quality meals are delivered at all times

* HR related procedures, such as recruitment, performing appraisals and dealing with any team concerns or issues

* Attending Head’s of Departments meetings

* Holding regular team meetings, keeping your team informed in all aspects, including how the department is performing

* To complete any other duties requested of you by the management team

Essential Requirements

* Professional Food & Beverage Manager who has an extensive understanding of the industry

* Excellent managerial and organisational skills

* A friendly and approachable personality

* Self-motivated and committed to delivering excellent service

* 5-star personal presentation

* Personal licence holder

* Food & Hygiene certification, level 3 or above

* A full UK driving licence is essential due to the location of the park

Front of House Bar & Restaurant Supervisor – £11.09ph plus tips – hourly rate is negotiable

To be part of the management team to deliver a 5 star Food and Beverage service to our holiday makers.

Duties to include;

Work alongside management team and be first line support for the Front of House team

Assist in keeping all areas of the Bar and Restaurant clean and organised

To run shift in managers absence

Promote team/guest engagement

Chef de Partie – £11.09ph plus tips

To work alongside our Head Chef & Sous Chef in a small kitchen. Delivering good home cooked food for guests on our award winning Lodge Park.

Must be prepared to be flexible and work in part of the kitchen operation and keep all areas clean and tidy, Safe & Legal.

Must be used to a fast paced kitchen environment, with at least 1 years experience.

Experience in a similar role would be a distinct advantage.

Front of House Bar & Restaurant Team – £10.50ph plus tips

We are looking for individuals with great outgoing personalities to serve food & drinks to our guests in the Falls End Bar and Restaurant.

This position will require your availability at weekends and evenings, some daytime shifts may also be available.

We want someone to join our team and be a part of the exciting developments planned at the holiday park.

To apply, send your CV to confirming which roll you wish to apply for.